Privacy Policy

1. Information We Collect

When you use familylawyer-edmonton.com, we may collect the following types of information:

• Contact Information: Name, email address, and phone number that you provide through our consultation request form.
• Case Information: Details about your family law matter (divorce, custody, support, etc.) that you share with us to help us understand your needs.
• Usage Data: Information about how you interact with our website, including pages visited, time on site, and referring URL.
• Device Information: Browser type, operating system, and device type used to access our website.
• Marketing Data: UTM parameters and referral sources that help us understand how you found our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and connect you with qualified family lawyers in Edmonton.
• Communicate with you about your legal inquiry and our services.
• Improve our website and services based on usage patterns.
• Comply with legal obligations under Alberta and Canadian law.
• Protect our rights and the security of our website.

3. Information Sharing

We may share your information in the following circumstances:

• Legal Service Providers: We share your contact and case information with our legal service platform (legalpixel.com) to process your consultation request and match you with appropriate legal professionals.
• Service Providers: We may share information with trusted third-party service providers who assist in operating our website and delivering our services (such as email services and analytics providers).
• Legal Requirements: We may disclose information when required by law, regulation, court order, or legal process under Alberta or Canadian law.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect, including encryption of data in transit and secure storage practices. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Improve your browsing experience and remember your preferences.
• Analyze site usage through Google Analytics to understand how visitors interact with our content.
• Track the effectiveness of our marketing efforts.

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

6. Third-Party Links

Our website may contain links to third-party websites, including legal resources, government sites, and other information sources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights (PIPEDA & PIPA)

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent for us to process your personal information (subject to legal or contractual restrictions).
• Complaint: File a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Consultation requests and related communications are typically retained for a period of two (2) years unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy, how we handle your information, or wish to exercise your privacy rights, please contact us:

12. Regulatory Contacts

If you have concerns about how we handle your personal information, you may contact: